Relocating to a new home can be both exciting and overwhelming. Whether you’re moving across town or to a different state, choosing the right residential moving company is one of the most important decisions you’ll make. A reliable mover can make the entire experience smooth and stress-free, while a poor one can cause delays, damage, or even loss of your belongings.
With over a decade of industry experience and feedback from countless homeowners, here are 10 essential things to know before hiring a residential mover, so you can protect your time, money, and peace of mind.
1. Check the Mover’s License and Insurance
Before anything else, verify that the moving company is properly licensed and insured. For interstate moves in the U.S., the company should have a U.S. DOT number issued by the Federal Motor Carrier Safety Administration (FMCSA). You can check this on the FMCSA website.
For local moves, check with your state’s moving regulations and ensure the mover meets the requirements. Insurance is also vital—ask what type of liability coverage they offer, and consider buying additional coverage if needed.
2. Get Multiple In-Home Estimates
Never rely on a single quote, especially if it’s given over the phone or via email without seeing your belongings. Reputable companies will offer a free in-home estimate or a virtual walkthrough.
Compare at least 3 different movers. This helps you avoid overpaying and gives you a sense of what’s standard in your area.
3. Read Reviews and Ask for References
Online reviews can be revealing. Check Google, Yelp, Better Business Bureau (BBB), and even Facebook for real customer feedback. Look for consistent patterns—both positive and negative.
Additionally, ask the company for references from recent residential moves. A trustworthy mover will be happy to provide them.
4. Understand What’s Included in the Estimate
Some movers offer flat-rate pricing, while others charge by the hour. Make sure you understand:
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Are packing materials included?
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What about stairs, elevators, or long carry charges?
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Do they charge extra for weekends or specific time slots?
Ask for a detailed written estimate, so there are no surprise fees on moving day.
5. Ask About Their Experience with Residential Moves
Residential moves come with their own challenges—tight hallways, large furniture, delicate items, and so on. Ask:
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How many residential moves have you completed in the past year?
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Are your movers trained in handling fragile or valuable items?
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Do you offer disassembly/reassembly services?
6. Look for a Physical Address and Branding
Avoid movers with no local office, website, or business address. Fly-by-night operators often work under generic names like “Movers USA” and disappear after the job.
Check for:
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A physical address on Google Maps
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Company-branded trucks and uniforms
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A professionally designed website
7. Inquire About Their Dispute Resolution Process
Even the best movers may occasionally have mishaps. What matters is how they handle them.
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What happens if an item gets lost or damaged?
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Do they file damage claims in writing?
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How long does it take to process claims?
A clear, written dispute resolution policy speaks volumes about a mover’s professionalism.
8. Watch for Red Flags on Moving Day
Be alert to suspicious behavior, such as:
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Demanding full payment before loading
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Showing up with a rental truck instead of a branded one
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Unprofessional appearance or demeanor of the crew
9. Confirm the Moving Timeline
Time matters—especially if you’re vacating a property, starting a new job, or coordinating with a landlord.
Ask:
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When will the movers arrive?
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How long will packing and transport take?
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When will they deliver at the new location?
Delays can cause headaches and added expenses, so get the schedule in writing.
10. Know Your Rights and Responsibilities
As a consumer, you’re protected by federal and state laws. For interstate moves in the U.S., the FMCSA requires movers to provide a booklet called “Your Rights and Responsibilities When You Move.”
It includes vital information on:
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Liability coverage
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Dispute resolution
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Delivery windows
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Your responsibilities during the move
Making the Right Move
Hiring a residential mover is more than just picking the lowest price. It’s about experience, accountability, and peace of mind. Taking the time to research and ask the right questions will save you from headaches, unexpected costs, or worse—loss or damage to your valuable belongings.
The moving industry is improving, with more regulation and consumer awareness than ever before. But it’s still up to you to be proactive and protect your move. If you’re planning to relocate in the Dallas area and want a team you can count on, consider working with one of the best residential movers in Dallas, TX.